Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ntempa website, shipment tracking portal, booking workflows, partner application, and related services operated by Ntempa ("Ntempa," "we," "our," or "us").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use the services.

1. Description Of Services

Ntempa provides logistics software and public workflows for shipping businesses and their customers, primarily for shipments between the United States and West Africa. Our services include:

• Public shipment tracking for users with a valid tracking reference.
• Public booking workflows for Ntempa-powered logistics businesses.
• Partner application and contact workflows.
• Business and team operations tools for enrolled logistics partners.

2. Eligibility

You must be at least 18 years old to use our services. By using the services, you represent that you meet this requirement and have authority to accept these Terms.

3. Acceptable Use

You agree to use the services only for lawful purposes and not to:

• Transmit unlawful, harmful, misleading, or fraudulent content.
• Attempt to gain unauthorized access to any part of the services or related systems.
• Interfere with or disrupt the integrity, security, or performance of the services.
• Use automated tools, bots, or scrapers to collect data without our prior written consent.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the services for prohibited, hazardous, illegal, counterfeit, or restricted goods.

4. Partner Applications And Bookings

Submitting a partner application does not guarantee enrollment in the Ntempa network. Ntempa may approve or reject applications at its discretion.

Booking requests may be handled by independent logistics businesses using Ntempa. The applicable logistics provider is responsible for pricing, pickup, shipping, delivery, and customer-specific shipment terms unless Ntempa separately agrees otherwise in writing.

5. Business Platform Billing

Business accounts may be charged for Ntempa platform usage based on the plan selected by the company owner and the number of loaded containers recorded for the company each month.

By adding or updating a payment method, the company owner authorizes Ntempa to save that payment method and charge it for monthly usage. Unless Ntempa states otherwise in writing, invoices are sent on the first day of the following month and the saved payment method is charged seven days later.

Plan rates, promotional discounts, and effective dates are shown on the billing page or in written Ntempa communications. Promotional pricing may expire on the stated date, after which the then-current plan rate applies unless the account is cancelled or changed before the next billing cycle.

6. Shipment Tracking

Tracking information is provided by Ntempa, logistics partners, carriers, and operational systems. It may be delayed, incomplete, or inaccurate.

Ntempa does not guarantee the accuracy, completeness, or timeliness of tracking information and is not responsible for physical handling, delivery, loss, or damage of a shipment unless a separate written agreement says otherwise.

7. Intellectual Property

All content, features, software, logos, designs, and functionality of the services are owned by Ntempa or its licensors and are protected by intellectual property laws.

You receive a limited, non-exclusive, non-transferable license to access and use the services as permitted by these Terms. You may not copy, modify, distribute, or create derivative works from any part of the services without our prior written consent.

8. Disclaimer Of Warranties

The services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Ntempa does not warrant that the services will be uninterrupted, error-free, secure, or free from harmful components.

9. Limitation Of Liability

To the maximum extent permitted by law, Ntempa and its affiliates, officers, employees, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the services.

Ntempa's total liability for any claim arising from these Terms or your use of the services will not exceed the greater of the amount you paid to Ntempa in the 12 months before the claim or USD $50.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ntempa and its affiliates, officers, employees, and partners from claims, liabilities, damages, losses, and expenses arising from your use of the services, violation of these Terms, or violation of third-party rights.

11. Third-Party Services

Our services may integrate with or link to third-party services. Ntempa is not responsible for the availability, accuracy, content, terms, or policies of third-party services.

12. Changes To Terms

We may modify these Terms from time to time. We will update the effective date when changes are posted. Your continued use of the services after changes take effect means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Delaware unless applicable law requires another forum.

14. Contact Us

If you have questions about these Terms, contact Ntempa at [email protected].