Privacy Policy

Ntempa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, shipment tracking, booking, partner application, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

• Contact information, such as name, email address, and phone number when you contact us, subscribe for updates, submit a booking request, or apply as a partner.
• Business information, such as business name, address, operating details, and website when applying to use Ntempa.
• Shipment information, such as tracking references and shipment details needed to provide booking and tracking workflows.
• Usage data, such as pages visited, interactions, browser type, device type, IP address, and referring URLs collected through analytics and security tools.
• Cookies and similar technologies used to improve reliability, security, analytics, and user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process partner applications, booking requests, contact requests, and related communications.
• Send transactional notifications related to shipments, including status updates by SMS, email, or in-app channels.
• Respond to inquiries and provide customer support.
• Improve our services through analytics, debugging, reliability monitoring, and usage patterns.
• Detect, prevent, and respond to fraud, abuse, security incidents, and service misuse.
• Comply with applicable legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service providers that help operate our services, such as cloud infrastructure, analytics, email, SMS, security, and support vendors.
• Logistics partners when needed to coordinate pickup, delivery, customer communication, and shipment operations.
• Legal, safety, or compliance reasons, including when required by law, court order, government request, or to protect the rights and safety of Ntempa, users, partners, or the public.
• Business transfers, such as a merger, acquisition, financing, reorganization, or sale of assets.

4. Data Retention

We retain information for as long as necessary to provide the services, support logistics operations, resolve disputes, maintain security, meet legal obligations, and operate our business. Shipment, billing, and operational records may be retained longer where needed for audits, tax, disputes, fraud prevention, legal obligations, or partner operations.

5. Data Security

We use reasonable technical and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards include encrypted data transmission, access controls, monitoring, and regular security review.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of certain personal information. You may also opt out of marketing communications by using unsubscribe links or contacting us.

7. Third-Party Links

Our services may link to third-party websites or services that we do not operate. We are not responsible for those third parties' privacy practices and encourage you to review their policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take steps to delete it promptly.

9. Changes To This Policy

We may update this Privacy Policy from time to time. We will update the effective date when changes are posted. Your continued use of the services after changes are posted means you accept the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact Ntempa at [email protected].